10360 SLIGO RD., ST. FRANCISVILLE, US, 70775 •
JORDYNGOODEN@GMAIL.COM • (225) 978-0741
JORDYN GOODEN
Sales and Administrative Professional
PROFESSIONAL SUMMARY
Diligent and detail-oriented sales and administrative professional with 7 years of experience in customer-facing roles. Proficient in processing transactions, providing exceptional customer service, and using POS systems. Skilled in data entry, digital filing, and office management. Possesses strong organizational skills, experience with Microsoft Office, and has a creative mind.
EMPLOYMENT HISTORY
CASHIER/SALES ASSOCIATE Oct 2024 - Dec 2024
Burlington Coat Factory Baton Rouge, LA
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments.
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns.
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed.
• Implemented effective upselling techniques to increase sales of promotional items or add-ons.
• Collaborated with the store management team to resolve pricing discrepancies or product returns.
• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed.
• Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs.
• Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers.
SENIOR CLERICAL SPECIALIST Mar 2024 - Aug 2024
Baton Rouge Police Department Baton Rouge, LA
• Entered and verified data accurately into company database, ensuring data integrity.
• Performed regular audits of data entries to identify and correct errors, maintaining a high level of accuracy.
• Maintained confidentiality and security of sensitive information by following established protocols.
• Developed efficient methods for data entry.
• Collaborated with team members to resolve discrepancies or missing information in the database.
• Trained new employees on proper procedures for accurate and efficient data entry.
• Answered phones and provided customers with the information that was asked for while practicing company confidentiality policies.
STUDENT WORKER Oct 2022 - Aug 2023
Office of the Insurance Commissioner Baton Rouge, LA
• Addressed customer inquiries, ensuring swift resolution and satisfaction.
• Maintained professionalism and empathy, fostering positive customer interactions.
• Handled high volumes of calls, emails, and chats efficiently.
• Documented interactions in CRM, tracking resolution progress effectively.
• Educated clients on Medicare plans, conducting needs assessments for suitable options.
OFFICE ASSISTANT Jun 2018 - Aug 2022
Just One Word, Inc. Opelousas, LA
• Filing and scanning papers, mailing checks, making reports, input purchase data, organizing files, create excel and word files to organize and keep track of monies.
• Assisted in the preparation of reports, presentations, and correspondence by gathering data and formatting information.
• Assisted in onboarding new employees by preparing necessary paperwork and coordinating orientation schedules.
• Maintained confidentiality of sensitive information while handling employee records or company-related documents.
• Developed standardized templates for commonly used forms/documents.
• Assisted with the preparation of financial reports, invoices, or expense reimbursements.
EDUCATION
BACHELOR OF ARTS in Art and Design Aug 2022 - May 2025
Louisiana State University Baton Rouge, LA
AUG 2017 - MAY 2022
Nicholls State University Thibodaux, LA
Was a part of the Nicholls Art Club for the duration of attendance, as well as the president of the club for the fall semester in 2021.
Joined the Sigma Epsilon chapter of Sigma Gamma Rho Sorority, Inc. in March of 2018. Held multiple officer positions for the duration of membership in this chapter.
SKILLS
Customer Service, Data Entry, POS Systems, Microsoft Office, Office Management, Filing, Administrative Support, Organization, Inventory Management, CRM Software, Financial Reporting.
ADDITIONAL INFORMATION
PUBLICATION
Folk Riot Digital Magazine
Entry into Folk Riot Digital Magazine first issue - March 2025